15 Days Unconditional Refund Guarantee for Unopened & Unused Items
7 Day Dead on Arrival (DOA) Guarantee
If you receive an item in a damaged or non-working condition, you can check the warranty process and contact our Support Center for RMA authorization within 7 days of receiving the order. Once we received the damage item, we will ship a new item without any extra charge (return shipping cost will be reimbursed to you). If you do not want to take the replacement product, you can choose to get the full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Webdeal Systems
For certain items, in the unfavorable situation where you find your product is faulty, you can send it back to us for a refund or item exchange within 10 days of delivering the product. The return shipping cost will not be reimbursed for such scenarios.
Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
All refunds will be processed after inspected by our technical team. Please check the conditions below:
If there is a problem with the item you receive, please first submit a ticket to our Support Center. Please carefully follow our warranty process to minimize any delays:
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
– If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Webdeal Systems will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
This following section describes the refund processing time required upon receiving the product.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Refund Policy when no refunds are processed:
All transactions are final unless special circumstances. No refunds will be processed without proper verification. In the event of a billing error, please contact us within 3 business days to claim for the refund.